How do I place an order?
You can visit our website, browse our products, and add the items you want to purchase to your shopping cart. During checkout, you will need to provide your shipping address and payment information. Once you complete your order, you will receive a confirmation email.
Do I need to register an account?
You can choose not to register an account to place an order, but creating an account will allow you to track the status of your order, view your purchase history, save your address, and check out quickly. We recommend that you register an account for a better shopping experience.
How long does it take for your order to be shipped?
We usually process and ship your order within 1-3 business days after receiving your order. The specific shipping time may vary depending on product availability and your shipping address.
Can I modify or cancel my order?
Once the order is confirmed, you will not be able to modify or cancel it. If you need to make changes, please contact customer service (JosephVindiola@harborlineola.com) as soon as possible to see if changes can still be made.
How do I return an item?
We provide a refund and return policy for reference. You can return an item within 30 days of receiving it. Please ensure that the item is unopened and in its original condition. Please review our Return Policy for specific steps.
What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Available payment methods will be displayed at checkout.
How to deal with products that cause allergies and skin irritation?
We recommend testing a new product on a small patch of skin on your wrist or behind your ear before using it to check for an allergic reaction. If you experience any discomfort, stop using it immediately and consult a professional doctor.
Where can I find instructions for use of the product?
Each product page usually includes detailed instructions for use. If you have questions about the use of a specific product, please visit our Help Center or contact Customer Service.
How to contact Customer Service?
You can contact us in the following ways:
Email: JosephVindiola@harborlineola.com
Phone: 6025394972
Our customer service team will respond to you during business hours (Monday to Friday, 9am to 5pm EST).
Do you ship internationally?
Currently, we only ship within the United States. We are working on serving international customers, so stay tuned for updates.